Terms and Conditions

Effective Date: July 21, 2026

Welcome to Getzanova. These Terms and Conditions apply to your use of getzanova.shop and to purchases made through our website. By using the website or placing an order, you agree to these terms.

Website Use
You agree to use the website only for lawful purposes. You may not misuse the website, attempt to interfere with its operation, submit false information, violate another person's rights, or use the website for fraud, spam, or unauthorized commercial activity.

Products and Orders
We sell home decor, interior design, and related products or services. Product descriptions, prices, availability, shipping options, and promotions may change without notice. We try to display accurate information, but errors may occur. We may cancel or refuse an order if information is inaccurate, payment cannot be verified, the item is unavailable, or fraud is suspected.

Payments
Payments are processed by third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method. Taxes, shipping, and other charges will be shown when applicable before checkout is completed.

Shipping Policy
Orders are processed after payment confirmation. Processing and delivery times are estimates and may vary based on product availability, shipping destination, carrier delays, weather, customs, or other events outside our control. Available shipping methods, costs, and delivery estimates are shown during checkout when applicable. Please provide a complete and accurate shipping address. We are not responsible for delays or losses caused by incorrect address information provided by the customer. International customers are responsible for any customs duties, taxes, or import fees required by their country.

Return and Refund Policy
If you are not satisfied with an eligible purchase, contact us within 30 days after delivery to request a return or refund review. Items should be unused, undamaged, and in their original condition and packaging unless they arrived damaged or incorrect. Customized, final sale, clearance, digital, gift card, or hygiene-sensitive items may not be eligible for return unless required by law.

Do not send items back before contacting us. We will provide return instructions when a return is approved. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time may vary by payment provider.

Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order details and photos of the issue. We will review the request and may offer a replacement, refund, or other solution when appropriate.

Customer Support
For order questions, shipping questions, returns, refunds, or general support, contact Getzanova through the contact options on getzanova.shop or by phone at +1.9108054789. Please include your order number and the email or phone number used at checkout when contacting us about an order.

Accounts
If account features are available, you are responsible for keeping your login information secure and for activity under your account. We may suspend or restrict access if we believe the account is being misused or used in violation of these terms.

Intellectual Property
Website content, branding, text, images, graphics, logos, and other materials are owned by Getzanova or its licensors and may not be copied, modified, distributed, or used without permission except as allowed by law.

Limitation of Liability
To the fullest extent permitted by law, Getzanova is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product delays, service interruptions, or inability to use the website. Your rights may vary depending on applicable consumer protection laws.

Changes to These Terms
We may update these Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after updates means you accept the updated terms.